Privacy policy
At Anna, we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal information when you use our chatbot.
Information We Collect
When you use our chatbot, we may collect the following information:
- Personal information: This may include your name, email address, phone number, and other contact information that you provide to us.
- Chat History: We may collect the chat history between you and our chatbot, including any messages, questions, or requests that you make. This is done solely to maintain the context of your exchange with the AI models and enhance your user experience. Please be assured that this data is retained for a maximum period of 48 hours, after which it is permanently deleted.
How We Use Your Information
We may use your personal information and chat history to:
- Provide customer support: We may use your information to respond to your questions, requests, or feedback.
- Improve our chatbot: We may use your information to analyze how our chatbot is used and to make improvements to its functionality and performance.
- Send you updates and promotions: We may use your information to send you updates about our chatbot, as well as promotions and offers that may be of interest to you.
How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures, such as encryption and firewalls, to protect your information.
We also limit access to your personal information to only those employees and contractors who need to know the information to perform their job duties.
Third-Party Services
We may use third-party services, such as analytics tools or customer support platforms, to help us provide and improve our chatbot. These services may collect information about you, such as your IP address or usage data. We do not control how these third-party services use your information, so we encourage you to review their privacy policies before using their services.
Changes to this Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or to comply with legal requirements. We will notify you of any material changes to this policy by posting a notice on our website or by sending you an email.
Contact Us
If you have any questions or concerns about this privacy policy or our chatbot, please contact us at info@annaai.org